GoDaddy is a hosting and domain registrar company that has been around since the late 90’s. They are one of the most recognized providers in the web industry. So a lot of times when people begin to think about their website goals, GoDaddy will come to mind. Why? Mainly because they spend a ton in advertising and caught the attention of many viewers with their risque and sexist , but seemingly effective Super Bowl commercials.
Unfortunately, even with their years of experience and a strong presence in the industry, their service falls short of their competitors. Wondering why you shouldn’t use GoDaddy? Let me save you hours of headaches and frustration:
GoDaddy prices are no joke. And you will pay for every type of service under the sun. Their agents will often talk people into services that they won’t use or don’t need resulting in higher hosting and domain fees than necessary. I have no problem paying higher fees if the bill fits. For example, Flywheel and WP Engine are priced slightly higher than their competitors, but the difference in services and support is apparent.
This is a big one. The support at GoDaddy is subpar at best. Their chat and phone support isn’t always timely and I’ve had to wait for nearly an hour to connect with an agent via chat, and about 20 minutes over the phone. To make things even worse, once you reach an agent, communication is often challenging and unreliable. I’ve been given incorrect information in the past, which resulted in a client’s site being directly impacted for 12+ hours. I’ve had clients call GoDaddy for support and were instead guided to upgrade services that were not relevant to the issue at hand. Although customer support should be there to support their customers, it seems quite the opposite.
The users area for GoDaddy is very clunky and glitchy. Getting constant errors while loading different products or services that you are subscribed to is not an uncommon sight. In fact, I just ran into this issue yesterday with a client when simply trying to purchase a SSL certificate (not included – SiteGround includes this in their hosting). After a 20 minute phone call into GoDaddy customer support, which provided no solution, the issue magically went away…an hour and a half later, I was able to successfully purchase a SSL certificate. Things really shouldn’t be so difficult!
GoDaddy servers are known for being on the slow side. Most will find the “shared server” option suitable for their website needs. This means that a bunch of customer sites will be loaded onto the same server and the resources will be shared to run the connected websites. The problem is that GoDaddy doesn’t seem to leverage their server resources very well. The servers are overloaded and run hard, which result in slower loading times for everyone. Another issue with this practice is that the fact that the server can go down, which will result in downtime for your site.
Services as a whole does not vary much from company to company in this industry. How these services are delivered with GoDaddy is however, an issue. As mentioned earlier, they are infamous for encouraging services that a customer may not use or need. Big ones are things like site security and scanning and email service. I’ve had more than one occasion where their site security and scanning services did not catch malware or detect a malicious brute-force attack. If this isn’t detected as advertised – what is the service for? I’ve also had a number of clients who have purchased an email service…yet they use Gmail for their email communications. You can create email accounts with your domain purchase for free, an additional email service is not necessary, unless it’s specific for your needs, i.e. you need the services that are provided by Microsoft 365.
As you can see, there are some very important factors to consider if you are considering securing your website’s hosting and domain service with GoDaddy. My personal recommendation is to never use GoDaddy, and if you are using GoDaddy, get rid of them before your next renewal. I am happy to work with you on getting transferred over to a more reputable company that truly values your time and business. I always tout for supporting SiteGround, but Flywheel and WP Engine are great providers as well.